ColdOutreach, Inc. ("we," "our," or "us") understands that your privacy is important. We are committed to protecting the privacy of your personally-identifiable information as you use our website (coldoutreach.com) and our Commercial Insurance Outreach AI Co-Pilot browser extension (the "Extension"). This Privacy Policy explains how we protect, collect, and use the information we gather from you.
By using our website or Extension, you consent to the terms described in this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of our services. “You,” “your,” “visitor,” or “user” means the individual accessing our site or services.
1. Information We Collect
Our Privacy Policy identifies how we treat your personal and non-personal information. Non-personal information cannot identify you, and there are no restrictions on how we can use or share it. Personal information is information that identifies you as an individual.
We may collect personal information in the following ways:
1.1 Information You Provide
Account Information: Email address, password (encrypted), and profile details when you create an account.
Prospect Information: Business names, addresses, and contact details you input or extract from web pages using our Extension.
Forms and Transactions: Information you provide when you send us an application or form, or when you conduct a transaction, which may include credit card details.
Feedback and Support: Information you provide when contacting customer support or providing feedback.
1.2 Information Collected Automatically
Usage Data: We collect data about how you interact with our services, such as features used, research runs initiated, and other interaction patterns.
Technical Information: This includes your IP address, browser type, extension version, and error logs.
Page Content: When you use the Extension's extraction feature, we temporarily process the current webpage's content to identify prospect information.
Cookies and Web Beacons: We use cookies and related technologies to collect information. A cookie is a text file that helps us recall your specific information on subsequent visits. A web beacon is a small graphic image that allows us to monitor and collect information about the viewer of a webpage or email. This helps us count visitors, monitor navigation, and track the effectiveness of email communications.
1.3 Information from Third-Party Sources
Public Business Data: We may collect company information from public sources like websites, SEC filings, and business directories.
Social Media: We may utilize publicly available business social media posts when you are researching prospects.
2. How We Use Your Information
We may use your personal information to:
Provide and improve the Extension's AI-powered research and email generation features.
Provide you with access to our website, products, and services.
Authenticate users and manage accounts.
Bill you for products/services and provide ongoing support.
Process and analyze prospect data to generate insights and recommendations.
Track usage quotas and prevent abuse.
Send service-related communications and other information that might be of interest to you.
Comply with legal obligations and protect our rights or property.
For record-keeping, analytics, and to research and develop our services.
We may also de-identify your personal information for use as non-personal information.
3. Third-Party Services and Data Sharing
We will not sell, exchange, or publish your personal information without your permission, except as provided in this policy or in conjunction with a corporate sale, merger, or acquisition.
We share data in the following ways:
Service Providers: We share information with third-party companies that perform services on our behalf. We do not authorize them to use or disclose your information for any purpose other than providing the services we have requested. These include:
AI & Research Services: Google Gemini, OpenAI, Anthropic, xAI, Tavily, BrightData, SEC EDGAR, CourtListener
Analytics: Mixpanel, LangSmith
Legal Requirements: We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation.
To Protect Our Rights: We may disclose information if we believe it is necessary to protect our rights or property, or to protect someone’s health and safety.
Some third-party vendors, such as ad servers or credit card companies, may use cookies or collect information directly from you on our site.
This Privacy Policy does not cover the use of information collected by these third parties, and you should check their respective privacy policies.
4. Data Retention & Security
Data Retention:
Account Data: Retained while your account is active and for 30 days after deletion.
Research History: Stored for 90 days for your reference and service improvement.
Usage Analytics: Aggregated data is retained for up to 2 years.
Temporary Processing: Page content extracted for research is processed immediately and not stored.
Data Security: We have implemented generally accepted standards of technology and operational security to protect your information. This includes encryption of data in transit (HTTPS/TLS), encrypted password storage, and secure authentication tokens. Only authorized personnel and vendors have access to your information and are required to treat it as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information.
5. Your Rights and Choices
Access, Correct, and Delete: You may access, correct, update, and/or delete any personally-identifiable information by using the Extension settings or by contacting us at support@coldoutreach.com.
Export: You can download your research history from the Extension.
Communication Preferences: You can opt-out of non-essential communications through your account settings or by unsubscribing from mailing lists.
Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them. If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites.
Browser Permissions: You can manage the Extension's permissions through your browser's settings. The Extension only accesses webpage content when you explicitly use the extraction feature.
6. International Data Transfers
Your information may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such international transfers.
7. Children's Privacy
The Extension is not intended for users under 18 years of age. We will not intentionally collect any personal information from children under the age of 13. If you believe that we have collected personal information from a child under 13, please contact us immediately.
8. California Privacy Rights (CCPA)
California residents have additional rights under the CCPA, including:
Right to know what personal information is collected.
Right to delete personal information.
Right to opt-out of the sale of personal information (we do not sell personal information).
Right to non-discrimination for exercising privacy rights.
9. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the GDPR, including:
Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure ("right to be forgotten").
Right to restrict processing and to object to processing.
Right to data portability.
10. Links, Disclosures, and Public Discussions
Links to Other Sites: Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites.
Affiliate Disclosure: Links on this website may be affiliate links, for which ColdOutreach, Inc. may earn commissions at no additional cost to you. Our goal is to provide the best reviews and recommendations.
Disclaimer: The content on coldoutreach.com is for informational and educational purposes only and is not intended as professional financial or legal advice. Reliance on any information is at your own risk.
Public Discussions: Information you post in public discussions becomes public. Please do not post sensitive information. We are not responsible for the actions of any third parties who collect information you disclose in these forums.
11. Changes to This Policy
We reserve the right to modify this statement at any time. Any changes will be listed in this section, and if such changes are material, a notice will be included on the homepage of the website for a period of time. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy questions or to exercise your rights, contact us at: